Sorry, but if you buy cheap you'll get cheap.

Or in this case nothing. What do you expect for that amount of money?
How much would you work for it?

See:

6. Hongkong Post
Hongkong Post is a good solution for customers who either do not have
a tight schedule for the PCBs or need to save on the shipping.
It normally takes 7-20 business days to deliver the package.


I Think


 it will take 40 business days sometime.

Wait and go dance on friday .

Bernhard _. wrote:
> DHL ships fast and handles the toll for you, but they take more than 15
> € for this service in Germany. So the super offer "10 pcs for 5 $" costs
> more than 43 € for you in reality.

This is not a problem of the supplier.
Nor is it a problem of the german customs.
Import duties and taxes are oriented along a limit below which no 
customs clearance will be checked. This is 22EUR in Germany and includes 
the value of the parcel INCLUDING freight forwarding cost.
So if you order a good that costs 1EUR and need fast shipping e.g. for 
25 EUR, the parcel will be subjected to customs clearance. As the 
freight forwarder is responsible for customs clearance he will do it for 
you. That is not for free. Whether the 15EUR for customs clearance and 
money services charged by the freight forwarder are rectified is subject 
to discussion (see other german threads). Others feel also that it is 
rather on the high side.

The only way out when buying cheap goods in FarEast ist a slow and cheap 
transport and to have a detailed look onto the overall sum of the 
parcel. "Gift" declaration is NOT an option.

rgds

6a66 wrote:
> The only way out when buying cheap goods in FarEast ist a slow and cheap
> transport and to have a detailed look onto the overall sum of the
> parcel. "Gift" declaration is NOT an option.

In your case I should add:

There are PCB manufacturer in FarEast that have better service when a 
transport problem occurs. Nevertheless expect some loss of good on the 
transport and hope that i's not yours. Guess how many containers get 
lost every year in rough sea?

rgds

6a66 wrote:
> Bernhard _. wrote:
>> DHL ships fast and handles the toll for you, but they take more than 15
>> € for this service in Germany. So the super offer "10 pcs for 5 $" costs
>> more than 43 € for you in reality.
>
> This is not a problem of the supplier.
> Nor is it a problem of the german customs.

It's a problem of DHL mostly, which charges an additional €10 
"Kapitalbereitstellungsgebühr" for the €1,50 they pay in advance for 
you. The customs fee is actually zero for these orders, you only pay the 
19% VAT.

6a66 wrote:
> "Gift" declaration is NOT an option.

Austrian Customs told me "If You have got a problem with
private company charging You illegally, You can declare
Your Package as Gift. For us, it's no matter as long the value is 
correct"

NOTE: In Austria the value of the package is calculated without the 
shipping costs. Therefore DHL Germany violating the law by charging You 
additionally
for some services they are none.

Richard wrote:
> Austrian Customs told me "If You have got a problem with
> private company charging You illegally, You can declare
> Your Package as Gift. For us, it's no matter as long the value is
> correct"

You get that in written from Austrian customs?
And we know that Austria is different from Germany, for Germany it's 
illegal. And I would estimate it's the same for Austria :)

Richard wrote:
> NOTE: In Austria the value of the package is calculated without the
> shipping costs. Therefore DHL Germany violating the law by charging You
> additionally
> for some services they are none.

Depends on where you receive the package. If you receive it in Austria 
you might claim DHL (Dare that doing this :) ). If in Germany I would 
say: worthless effort.

But the topic was:
Bad support through PCB manufacturer for missig parcel.
Sorry for being off-topic.

rgds

6a66 wrote:
> You get that in written from Austrian customs?

Yes, I have got all in written form from the Customs.

6a66 wrote:
> And we know that Austria is different from Germany, for Germany it's
> illegal. And I would estimate it's the same for Austria :)

To write "Gift" for a shipment which is actually not a Gift
is illegal in Austria to. But to pick up handling fees,
like DHL Germany doing day for day is illegal either.
Therefore It's allowed to write "Gift" for shipments
they are worth of 22EUR or less (excl Shipping).

NOTE: Gifts are free of tax (or VAT) till 45EUR.
Purchasing PCBs from a company is NOT a gift.

6a66 wrote:
> If in Germany I would say: worthless effort.

Yes, because in Germany, the worth of the shipment is calculated
including the shipping costs. Not like in Austria.

Anyway, You can avoid additionally payments to DHL Express
by making an custom account for automatic billing.

Bernhard _. wrote:
> However, I got a nice mail from PCBWay explaining that the PCBs are back
> at PCBWay and they are willing to send the parcel again.

That I would call "SERVICE".

rgds